Frequently Asked Questions (FAQ)
Zainah Naturals – Beauty for the Body & Soul
1. What products does Zainah Naturals offer?
We offer a curated selection of natural beauty products, including nourishing beauty oils, feminine care essentials like our signature Kitty Wash, and more—all crafted with love and care using quality ingredients.
2. Are your products organic or natural?
Yes! Our formulas are made with natural and plant-based ingredients, free from harsh chemicals, parabens, sulfates, and artificial fragrances. We believe in safe, gentle care for your skin and intimate areas.
3. Is your Kitty Wash pH balanced and safe for sensitive skin?
Absolutely. Our Kitty Wash is pH balanced and specially formulated to support a healthy intimate area. It's gentle enough for daily use and safe for sensitive skin.
4. Are your products cruelty-free?
Yes! Zainah Naturals is proudly cruelty-free. We do not test on animals, and our ingredients are ethically sourced.
5. Can I use the beauty oil on my face and body?
Yes, our multi-use beauty oils are lightweight and hydrating—perfect for both face and body. Always do a patch test before full use, especially if you have sensitive skin.
6. How do I place an order?
Simply browse our website, add your favorites to your cart, and check out using our secure payment system. We accept major credit cards, PayPal, and more.
7. How long does shipping take?
Orders are typically processed within 1–3 business days, and shipping times vary based on your location. You’ll receive tracking info via email once your order ships.
8. What is your return policy?
We accept returns on new, unused, and unwashed items within 30 days of purchase. All tags and packaging must be intact. Please refer to our Return Policy page for full details.
9. Do you ship internationally?
Currently, we only ship within the United States, but we're working on expanding soon. Stay tuned!
10. How can I contact customer service?
For questions, feedback, or order help, email us anytime at Zainahnaturals@gmail.com or use our Contact Form. We typically respond within 24–48 hours.